South KoreaTravel and aviation2024 – ongoingParadise
AI interpretation screens at Walkerhill casino
Paradise introduced AI interpretation screens supporting 13 languages at Walkerhill casino
Problem
Walkerhill casino served foreign visitors whose languages extended beyond English. Staff needed to communicate with these customers about casino services and terminology.
Approach
Paradise installed transparent OLED touchscreens on the casino floor. Customers selected their language and spoke questions, with translated dialogue displayed on the screen. The system combined streaming speech recognition with AI translation and supported customized translations of casino terminology.
Results
Takeaway
The installation brought translation into face-to-face service at the casino. Improvements in customer satisfaction remained expectations rather than measured results.
Categories
- Size
- Large enterprise
- Industry
- Travel and aviation
- Business function
- Customer service
- Innovation type
- Process innovation
- AI technology
- Conversational and voice AIGenerative AI
- Adoption
- Vendor solution
- Evidence
- Company's own claim
Sources
Source summaries
News Tomato reported Paradise's deployment of AI interpretation screens at Walkerhill casino. Paradise said the screens supported 13 languages and casino-specific terminology; expansion to other properties was planned.
Full details are in the original sources.