United StatesFood and restaurants2026 – ongoingPepsiCo
Microsoft 365 Copilot for employee workflows
PepsiCo reported 90% to 95% daily active use for Copilot after consolidating workplace tools
Problem
PepsiCo's separate collaboration and productivity tools made information harder to find. The company wanted AI assistance within employees' existing work applications.
Approach
PepsiCo standardized collaboration on Teams and deployed Microsoft 365 Copilot. Employees used Copilot to retrieve information across meetings, emails, files and chats. The rollout included training and support from senior leaders.
Results
Takeaway
The public figure measured Copilot activity. PepsiCo did not disclose the denominator or a companywide productivity measurement.
Categories
- Size
- Large enterprise
- Industry
- Food and restaurants
- Business function
- Internal work and knowledge management
- Innovation type
- Process innovation
- AI technology
- Generative AI
- Adoption
- Off-the-shelf tool or platform
- Evidence
- Vendor case study
Sources
Source summaries
Microsoft described PepsiCo's Teams and Copilot rollout, including employee training and access controls. PepsiCo's program lead reported 90% to 95% daily active use for Copilot, while another executive described faster information retrieval.
Full details are in the original sources.