United StatesFood and restaurants2025 – ongoingSubway
Microsoft Copilot pilot for internal content creation
Subway reported creating internal content in 3 to 4 weeks rather than 3 to 4 months during a Copilot pilot
Problem
Creating internal content could take months. Subway also needed to decide which generative AI tools employees could use.
Approach
Subway piloted Microsoft Copilot with participants from each department. Uses included drafting job descriptions and creating e-learning content from user guides. Localization leader Carrie Fischer reported shorter production times and stressed the need for editing.
Results
Takeaway
The pilot shortened drafting work while retaining a separate editing process.
Categories
- Size
- Large enterprise
- Industry
- Food and restaurants
- Business function
- Internal work and knowledge managementHuman resources
- Innovation type
- Process innovation
- AI technology
- Generative AI
- Adoption
- Off-the-shelf tool or platform
- Evidence
- Company's own claim
Sources
Source summaries
Fischer described Subway's departmental Copilot pilot for internal content. She reported work taking 3 to 4 weeks instead of 3 to 4 months and discussed the continuing need for editing.
Full details are in the original sources.