NetherlandsTechnology and telecom2022 – ongoingProsus
Toqan internal generative AI assistant
Prosus reported approximately 13,000 colleagues using its Toqan assistant
Problem
Prosus wanted employees across its businesses to test generative AI in everyday work and identify useful applications.
Approach
The group began developing Toqan in summer 2022 and introduced it to engineers before other employees. Initially available through Slack, it combined multiple models with access to internal knowledge. Employees used it for coding and writing tasks.
Results
Takeaway
Shared access supported experimentation across businesses. The user count measured adoption rather than financial returns.
Categories
- Size
- Large enterprise
- Industry
- Technology and telecom
- Business function
- Internal work and knowledge managementIT and R&D
- Innovation type
- Process innovation
- AI technology
- Generative AIConversational and voice AI
- Adoption
- Built in-house
- Evidence
- Company's own claim
Sources
Source summaries
The group described Toqan's development and employee uses. It reported approximately 13,000 users across 24 companies.
Full details are in the original sources.
