ItalyFinance and insurance2024 – ongoingReale Mutua
Microsoft 365 Copilot for employees
Reale Mutua expanded Copilot from about 10 pilot users to more than 1,000 employees
Problem
Reale Mutua wanted to reduce routine work for employees. It needed staff to learn how to use generative AI in their daily activities.
Approach
The insurer began with a Microsoft 365 Copilot pilot involving about 10 people. Internal training and Copilot Caffè sessions supported expansion. Microsoft reported that more than 1,000 employees used the tool as part of their daily work.
Results
Takeaway
Training accompanied the expansion from a small pilot. The reported result measured adoption without quantifying time saved.
Categories
- Industry
- Finance and insurance
- Business function
- Internal work and knowledge management
- Innovation type
- Process innovation
- AI technology
- Generative AI
- Adoption
- Off-the-shelf tool or platform
- Evidence
- Vendor case study
Sources
Source summaries
Microsoft described Reale Mutua's pilot and subsequent employee training. It reported more than 1,000 daily-work users, approximately one-third of staff, following an initial group of about 10 people.
Full details are in the original sources.
