FranceHealthcare and life sciences2024 – ongoingSanofi
Concierge internal AI companion
Sanofi's Concierge reached 72,000 monthly users, according to AWS
Problem
Sanofi wanted employees to find information and complete routine work through a common interface. Expansion across its global workforce also had to meet pharmaceutical data-sensitivity requirements.
Approach
Sanofi built Concierge internally on Amazon Bedrock, with an architecture that allowed it to change foundation models. It deployed the service across multiple regions. The company also began building an orchestration layer connecting Concierge to specialized agents for tasks such as data retrieval and workflow automation.
Results
Takeaway
The reported time-saving figure measured employees who said they saved time, rather than the percentage of working hours recovered.
Categories
- Size
- Large enterprise
- Industry
- Healthcare and life sciences
- Business function
- Internal work and knowledge management
- Innovation type
- Process innovation
- AI technology
- Generative AIAI agents
- Adoption
- Built in-house
- Evidence
- Vendor case study
Sources
Source summaries
AWS described Sanofi's internally built Concierge assistant and its expansion into an entry point for specialized agents. It reported 72,000 monthly users in Q1 2026 and said 90.5% of surveyed employees saved time on routine tasks.
Full details are in the original sources.
