FranceHealthcare and life sciences2026 – ongoingDoctolib
Employee-built agents for commercial and operations workflows
Doctolib put about 10 employee-agent use cases into production with Tandem
Problem
Doctolib had deployed an internal agent platform, but use remained concentrated among a few experienced employees. Commercial and operations teams needed help building agents for their own work.
Approach
Tandem ran workshops and team sessions during a 3-month engagement. Employees co-built integrations for billing-anomaly alerts and bonus calculations. Internal staff took over the coaching role before the engagement ended.
Results
Takeaway
The work expanded employees' ability to build agents on an existing platform. Production-use counts did not establish financial returns.
Categories
- Industry
- Healthcare and life sciences
- Business function
- Internal work and knowledge managementProduction and quality
- Innovation type
- Organization and work practicesProcess innovation
- AI technology
- Generative AIAI agents
- Adoption
- Partner co-development
- Evidence
- Vendor case study
Sources
Source summaries
Tandem described training and co-development across Doctolib's commercial and operations teams. It reported about 10 production use cases and 90% of members building agents within the engagement scope.
Full details are in the original sources.
