ColombiaEducation2021 – ongoingNational Training Service (SENA)
EVA chatbot for learner questions and training support
SENA made EVA available to more than 800,000 learners for training questions
Problem
SENA needed to maintain training support during pandemic restrictions. Learners needed answers to recurring questions about their programs.
Approach
SENA provided EVA through its LMS and Sofia Plus platforms. Its question bank was organized by knowledge area and training program, with access around the clock. In a separate interview, SENA's director described the learning chatbot as an AI system built with questions prepared by instructors.
Results
Takeaway
The reported reach described learners who could access EVA. SENA did not report how many used it or whether it improved learning outcomes.
Categories
- Size
- Large enterprise
- Industry
- Education
- Business function
- Customer service
- Innovation type
- Process innovation
- AI technology
- Conversational and voice AI
- Adoption
- Built in-house
- Evidence
- Company's own claim
Sources
Source summaries
SENA reported that EVA offered more than 23,000 questions and answers through its learning platforms. Access covered more than 800,000 learners, with the service available around the clock.
SENA's director described an AI chatbot that supported learning during the pandemic. He said more than 6,000 instructors had assembled 23,000 questions and answers for it.
Full details are in the original sources.
