South KoreaReal estate2022 – ongoingSK D&D
Alli chatbot for internal information and HR transactions
SK D&D's internal chatbot received 900 inquiries per quarter after connecting to workplace systems
Problem
Employees navigated several screens to find colleagues or complete internal requests. Leave applications were restricted to company PCs, and manually maintained guidance could become outdated.
Approach
SK D&D connected Allganize's Alli chatbot to Microsoft Teams and internal systems through APIs. Employees used it for information searches and leave applications, with mobile access also available.
Results
Takeaway
The chatbot combined answers with workplace transactions. Allganize reported employee uptake without quantifying time saved.
Categories
- Size
- Large enterprise
- Industry
- Real estate
- Business function
- Human resourcesInternal work and knowledge management
- Innovation type
- Process innovation
- AI technology
- Conversational and voice AI
- Adoption
- Vendor solution
- Evidence
- Vendor case study
Sources
Source summaries
Allganize interviewed an SK D&D manager about connecting Alli to internal services. It reported 900 quarterly inquiries and use by approximately half or more of employees.
Full details are in the original sources.
