SlovakiaPublic sector2024 – ongoing

Financial Administration of the Slovak Republic

IRAbot assistant for employees searching internal regulations

Slovakia's Financial Administration reported more than 60,000 employee conversations with IRAbot

WorkingCompany's own claimOfficial ↗

Problem

Employees needed to find information in internal regulations and access the relevant versions of documents.

Approach

The administration implemented the AI assistant IRAbot in 2024. Employees could ask questions at any time and receive personalized answers with access to the relevant internal documents, including current and older versions.

Results

more than 60,000unique employee conversations since activation, reported in the administration's 2024 annual reportCompany's own claim[1]

over 390,000messages exchanged within those conversations, according to the administrationCompany's own claim[1]

Takeaway

The administration reported substantial employee usage. It did not disclose measured time savings or answer accuracy.

Sources

Výročná správa o činnosti finančnej správy za rok 2024
Financial Directorate of the Slovak RepublicMar 2025Company publication

Source summaries

[1]Financial Directorate of the Slovak RepublicMar 2025

The administration confirmed IRAbot's implementation in 2024 and its availability to employees around the clock. It reported more than 60,000 unique conversations and over 390,000 messages since activation.

Full details are in the original sources.

Added 1 Nov 2026 · Updated 1 Nov 2026