United KingdomTechnology and telecom2023 – ongoing

Softcat

Microsoft 365 Copilot for Softcat's own staff

Softcat grew Microsoft 365 Copilot from ten licences to about 1,500 users, with 85% using it regularly

WorkingVendor case studyVendor ↗

Problem

Softcat wanted to know whether Copilot could save staff time on sales admin, meeting summaries and reviews without exposing sensitive data.

Approach

Softcat began in October 2023 with ten licences to test data governance. It tightened access to SharePoint and Teams sites with its security team, then expanded to more than 70 users within a week. It later rolled Copilot out across the company. Staff watched a training video and read the AI policy before getting a licence, and teams ran prompt-writing sessions and shared prompts in a library.

Results

85%share of licensed users who use Copilot regularly, per Microsoft's customer storyVendor case study[1]

20%admin time saved in sales, per Microsoft's customer storyVendor case study[1]

about 45 hourstime saved on each RFP review and vendor assessment task, a Softcat team estimateVendor case study[1]

Takeaway

Softcat checked data access first, then widened use in steps, with training as a condition for a licence.

Sources

Softcat leads Microsoft 365 Copilot adoption to deliver efficiencies and quality improvements
Microsoft2024Vendor publication

Source summaries

[1]Microsoft2024

Microsoft's customer story on Softcat's rollout of Microsoft 365 Copilot, from ten licences in October 2023 to the whole company. It gives regular-use, sales admin and RFP time figures, some of which are staff estimates.

Full details are in the original sources.

Added 1 Nov 2026 · Updated 1 Nov 2026