United StatesFinance and insurance2023 – ongoingSouthState Corp.
Tate employee knowledge chatbot
SouthState reported that Tate cut information searches from 7 minutes to about 32 seconds
Problem
SouthState employees had to find relevant intranet documents and then search within them for answers. The bank reported that locating information took 7 minutes.
Approach
SouthState's Spark innovation group developed and launched Tate in 2023. The bank built the generative AI chatbot in Microsoft Azure using internal data. Tate answered employee questions from approved documents and supplied supporting content and citations.
Results
Takeaway
Approved internal documents supplied the assistant's answers. The reported search-time improvement came from the bank's own account.
Categories
- Industry
- Finance and insurance
- Business function
- Internal work and knowledge management
- Innovation type
- Process innovation
- AI technology
- Generative AIConversational and voice AI
- Adoption
- Built in-house
- Evidence
- Company's own claim
Sources
Source summaries
Bank Director described Tate's 2023 launch and answers based on approved internal documents. It attributed the reduction from 7 minutes to about 32 seconds to SouthState executive Chris Nichols.
Full details are in the original sources.