South KoreaEducation2018 – ongoing

Sungkyunkwan University

Kingobot 2.0 natural-language academic-information assistant

Sungkyunkwan built Kingobot 2.0's question structure from 37,745 academic questions

In progressCompany's own claimOfficial ↗

Problem

Students needed remote access to university information without waiting for staff assistance. The original chatbot required users to select predefined scenarios.

Approach

The university introduced Kingobot 2.0 in March 2018 and reported it still operating in 2021. It mined academic Q&A questions for keywords and associations. The system analyzed incoming questions and selected the most similar learned answer.

Results

37,745academic Q&A questions mined to build Kingobot 2.0's question structure, according to the university's data-analysis directorCompany's own claim[1]

Takeaway

Historical student questions supplied material for answer retrieval. The university did not report answer accuracy or changes in staff workload.

Sources

제2회 학생성공 라운드테이블 연사자 강연초록
Sungkyunkwan University Student Success Center12 May 2021Company publication

Source summaries

[1]Sungkyunkwan University Student Success Center12 May 2021

The university's data-analysis director described Kingobot 2.0's operating NLP service. His presentation abstract identified March 2018 as its introduction and 37,745 questions as its text-mining input.

Full details are in the original sources.

Added 1 Nov 2026 · Updated 1 Nov 2026