IndonesiaTechnology and telecom2024 – ongoingTelkomsel
Microsoft 365 Copilot for internal business work
Telkomsel cut meeting recap preparation from 2 hours to 30 minutes with Microsoft 365 Copilot
Problem
Telkomsel teams spent hours preparing meeting recaps and troubleshooting system logs. These tasks competed with other operational work.
Approach
Telkomsel adopted Microsoft 365 Copilot within its business applications. Marketing staff used it to prepare meeting recaps and campaign material. Business Solutions Management teams used it to analyse system logs and customer sentiment.
Results
Takeaway
The reported gains concerned individual tasks across business teams. Microsoft did not disclose sample sizes or an organisation-wide productivity measure.
Categories
- Size
- Large enterprise
- Industry
- Technology and telecom
- Business function
- Internal work and knowledge managementMarketing and salesIT and R&D
- Innovation type
- Process innovation
- AI technology
- Generative AI
- Adoption
- Off-the-shelf tool or platform
- Evidence
- Vendor case study
Sources
Source summaries
Microsoft described Telkomsel's internal use of Microsoft 365 Copilot. It reported meeting recap preparation falling from 2 hours to 30 minutes and system-log troubleshooting falling from 3 hours to 30 minutes.
Full details are in the original sources.
