United StatesManufacturing2024 – ongoing

Textron Aviation

TAMI maintenance assistant on Azure OpenAI

Textron Aviation: troubleshooting time falls from 20 minutes to 1-2 minutes with TAMI

WorkingVendor's case studyVendor ↗

Problem

Technicians had to search more than 60,000 pages of documentation for repair instructions. The details existed but took time to find.

Approach

Textron built TAMI, a chat assistant on Azure OpenAI Service and Microsoft Cloud for Manufacturing. Technicians ask questions in natural language, including in several languages. A search index supplies workflow data to the assistant.

Results

20 min to 1-2 minTime to complete troubleshooting, before and after TAMIVendor's case study[1]

60,000+ pagesDocumentation technicians can queryVendor's case study[1]

Takeaway

TAMI reduced the time technicians spent finding repair instructions. Textron aimed to reduce aircraft maintenance time but did not disclose cost or downtime figures.

Sources

Textron Aviation customer story
Microsoft20 Mar 2025Vendor publication

Source summaries

[1]Microsoft20 Mar 2025

Textron built an Azure OpenAI assistant so technicians can query repair documentation. Microsoft reported that troubleshooting time fell from 20 minutes to 1–2 minutes.

Full details are in the original sources.

Added 25 Oct 2026 · Updated 25 Oct 2026