United StatesManufacturing2023 – ongoingTrane Technologies
Internal generative AI assistant for office work
Trane's employee study reported AI productivity gains of 69% for summarization and 3.3% for email writing
Problem
Trane wanted employees to use generative AI while protecting company information. It also needed evidence of how the tool affected common office tasks.
Approach
Trane introduced a GPT-3.5 assistant on Microsoft Azure in autumn 2023. Its employees later ran a randomized experiment with 63 participants, comparing assisted work with manual work. The study assessed completion times and output quality.
Results
Takeaway
Results varied substantially by task. The experiment measured assigned exercises rather than company-wide productivity or financial savings.
Categories
- Size
- Large enterprise
- Industry
- Manufacturing
- Business function
- Internal work and knowledge management
- Innovation type
- Process innovation
- AI technology
- Generative AI
- Adoption
- Built in-house
- Evidence
- Company's own claim
Sources
Source summaries
Trane-affiliated authors reported a randomized experiment involving 63 participants. They reported productivity improvements of 69% for summarization and 3.3% for email writing.
Full details are in the original sources.