SingaporeFinance and insurance2023 – ongoing

UOB

Microsoft 365 Copilot for employee productivity

UOB expanded Copilot use and put more than 20,000 employees into training

In progressCompany's own claimVendor ↗

Problem

UOB wanted employees to spend less time preparing documents and finding internal information. Its initial trial examined how generative AI could fit into daily banking work.

Approach

UOB announced a Microsoft 365 Copilot trial starting in October 2023 across frontline and support functions. It offered workshops and collected employee feedback. In a later executive interview, the bank confirmed broader adoption and said more than 20,000 employees were being trained.

Results

Over 20,000Employees being trained to use Copilot, according to UOB's innovation headCompany's own claim[2]

Takeaway

The disclosed training figure showed the scale of the rollout. UOB did not disclose a measured productivity gain in the interview.

Sources

UOB pioneers trial of Microsoft 365 Copilot Generative AI tool across multiple business functions to enhance productivity and collaboration
Microsoft3 Oct 2023Vendor publication
UOB logs ‘highest’ Copilot usage amidst 40-branch rollout
Asian Banking & Finance2026News article

Source summaries

[1]Microsoft3 Oct 2023

Microsoft published UOB's trial announcement, which scheduled access from October 2023. The trial included workshops and employee feedback to inform the bank's wider use of generative AI.

[2]Asian Banking & Finance2026

UOB's innovation head confirmed that the bank had adopted Copilot and that more than 20,000 employees were being trained. The interview did not quantify time savings from Copilot.

Full details are in the original sources.

Added 1 Nov 2026 · Updated 1 Nov 2026