United StatesFinance and insurance2026 – ongoingVoya Financial
Employee AI digital assistants
Voya reported 98% employee use of AI assistants
Problem
Voya sought broader employee AI skills.
Approach
Voya provided AI literacy certification. Employees used digital assistants including Microsoft Copilot.
Results
98%employees actively using AI-powered digital assistants
Takeaway
Usage did not establish time savings.
Categories
- Industry
- Finance and insurance
- Business function
- Internal work and knowledge management
- Innovation type
- Organization and work practices
- AI technology
- Generative AI
- Adoption
- Off-the-shelf tool or platform
- Evidence
- Company's own claim
Sources
Source summaries
[1]Voya Financial16 Sep 2026
Voya reported employee assistant usage. It also described workforce certification.
Full details are in the original sources.
Added 1 Nov 2026 · Updated 1 Nov 2026