United StatesRetail and e-commerce2023 – ongoingWalmart
My Assistant for corporate employees
Walmart extended My Assistant beyond its initial 50,000 US corporate employees
Problem
Corporate employees spent time drafting content and summarizing lengthy documents. Walmart wanted to reduce the routine work involved.
Approach
Walmart built My Assistant and introduced it to US campus employees in 2023. Employees used it for drafts and document summaries. By January 2024, employees in 8 additional countries had access.
Results
Takeaway
Walmart expanded access internationally after its US introduction. Access figures did not establish active use or measured productivity gains.
Categories
- Size
- Large enterprise
- Industry
- Retail and e-commerce
- Business function
- Internal work and knowledge management
- Innovation type
- Process innovation
- AI technology
- Generative AI
- Adoption
- Built in-house
- Evidence
- Company's own claim
Sources
Source summaries
Walmart described employees using My Assistant for writing and summarization. It reported access in 8 countries beyond the US and planned to add India and South Africa during 2024.
Full details are in the original sources.