AustraliaTravel and aviation2026 – ongoingWebjet
Webjet app inside ChatGPT for flight and hotel search
Webjet launched a ChatGPT app where travellers search flights and hotels in plain language
Problem
Travellers increasingly start trip planning in chat tools. Webjet wanted its flight and hotel search to be available there.
Approach
Webjet built an app on the ChatGPT platform. Users describe destinations and dates in natural language and compare flight and hotel options in the chat, with hotel details, images and room types. Booking is not done in ChatGPT. Users click through to Webjet's site to finish the reservation. The app is open to logged-in users on Free, Plus and Pro plans and is called with @webjet.
Results
No published figures
Takeaway
Webjet kept payment and booking on its own site and used the chat window for search only. No usage figures were reported.
Categories
- Industry
- Travel and aviation
- Business function
- Marketing and salesCustomer service
- Innovation type
- Product and service innovation
- AI technology
- Generative AIConversational and voice AI
- Adoption
- Off-the-shelf tool or platform
- Evidence
- Press reporting
Sources
Source summaries
The article reports the launch of Webjet's app in ChatGPT for natural-language flight and hotel search. It says booking is completed on Webjet's site and lists the ChatGPT plans that can use the app. It gives no usage or sales figures.
Full details are in the original sources.
