South KoreaPublic sector2024 – ongoingYongsan District
AI interpretation at public-service counters
Yongsan District expanded AI interpretation from 1 public-service location to 3
Problem
Foreign residents and visitors faced language barriers when using district services.
Approach
Yongsan installed an AI interpretation display at its district-office information desk in October 2024. Spoken exchanges appeared as translated text across a transparent screen. It added administrative terminology during operation and expanded to 2 more locations in 2025.
Results
Takeaway
The district expanded access, but did not disclose measured changes in service time or translation accuracy.
Categories
- Size
- Large enterprise
- Industry
- Public sector
- Business function
- Customer service
- Innovation type
- Process innovation
- AI technology
- Conversational and voice AI
- Adoption
- Vendor solution
- Evidence
- Company's own claim
Sources
Source summaries
Yonhap reported Yongsan's expansion of AI counter interpretation to 3 locations. The district described translated conversations on transparent displays and support for 13 languages, including Korean.
Full details are in the original sources.