United KingdomPublic sector2024 – ongoingAberdeen City Council
Microsoft 365 Copilot for administrative work
Aberdeen City Council deployed Copilot to 700 staff for administrative work
Problem
Rising demand for resident services and budget cuts strained staff capacity. Preparing minutes and reports added to the workload.
Approach
The council introduced Microsoft 365 Copilot through its existing Microsoft environment. Technology champions supported training and rollout across council services.
Results
700staff covered by the Copilot rollout, per Microsoft
Takeaway
Staff surveys recorded time savings, but the financial return remained a projection.
Categories
- Industry
- Public sector
- Business function
- Internal work and knowledge management
- Innovation type
- Process innovation
- AI technology
- Generative AI
- Adoption
- Off-the-shelf tool or platform
- Evidence
- Vendor case study
Sources
Source summaries
[1]Microsoft17 Oct 2024
Microsoft reported a rollout to 700 staff and improvements in productivity and job satisfaction. It described survey-based time savings, while financial savings were estimates.
Full details are in the original sources.
Added 1 Nov 2026 · Updated 1 Nov 2026