United KingdomPublic sector2025 – ongoingCabinet Office
Assist for government communications professionals
Cabinet Office reported that Assist users saved around 3 hours weekly
Problem
Government communicators needed to produce work efficiently within constrained budgets and follow government communications standards.
Approach
The Cabinet Office developed Assist with external software suppliers. It used Claude through AWS Bedrock, with optional retrieval from government guidance and predefined communications prompts. Users completed required training and retained responsibility for outputs.
Results
Takeaway
The reported time savings came from user research; responsibility for published work remained with staff.
Categories
- Size
- Large enterprise
- Industry
- Public sector
- Business function
- Internal work and knowledge management
- Innovation type
- Process innovation
- AI technology
- Generative AI
- Adoption
- Partner co-development
- Evidence
- Company's own claim
Sources
Source summaries
The Cabinet Office documented Assist's production use and safeguards. It reported user-research findings of around 3 hours saved weekly and 98% usefulness.
Full details are in the original sources.