United StatesConsumer goods2025 – ongoingColgate-Palmolive
Internal AI hub and employee-built assistants
Colgate-Palmolive deployed about 10% of employee-built AI assistants across entire business lines
Problem
Colgate-Palmolive needed to give employees access to AI while controlling how they used and shared it. Unmanaged use of public tools created governance concerns.
Approach
The company introduced an internal AI hub with mandatory training. Employees built assistants using OpenAI APIs, with approval processes for wider sharing. Plant managers used language models to translate technical manuals.
Results
Takeaway
The hub gave employees room to build tools while requiring additional review before broader distribution.
Categories
- Size
- Large enterprise
- Industry
- Consumer goods
- Business function
- Internal work and knowledge management
- Innovation type
- Organization and work practicesProcess innovation
- AI technology
- Generative AI
- Adoption
- Off-the-shelf tool or platform
- Evidence
- Vendor case study
Sources
Source summaries
Retool recounted Colgate-Palmolive AI head Kli Pappas's description of the internal hub. Thousands of employees built assistants, and about 10% of those assistants reached entire business lines.
Full details are in the original sources.