United KingdomPublic sector2024 – ongoingDepartment for Work and Pensions (DWP)
Microsoft 365 Copilot trial for corporate staff
DWP estimated 19 minutes saved daily in its corporate-staff Copilot trial
Problem
Corporate staff spent time searching internal information and preparing written communications. DWP wanted to assess whether an integrated AI assistant could shorten routine work.
Approach
DWP allocated 3,549 Microsoft 365 Copilot licenses during an October 2024 to March 2025 trial. Frontline operational staff were excluded. Evaluators compared user and non-user surveys through regression analysis and interviewed participants.
Results
Takeaway
The estimate relied on self-reported task times, non-random license allocation and no pre-trial baseline. Statistical adjustments could not remove all selection bias.
Categories
- Size
- Large enterprise
- Industry
- Public sector
- Business function
- Internal work and knowledge management
- Innovation type
- Process innovation
- AI technology
- Generative AI
- Adoption
- Off-the-shelf tool or platform
- Evidence
- Company's own claim
Sources
Source summaries
DWP evaluated licensed Copilot use among corporate staff. Adjusted survey analysis estimated 19 minutes saved daily, with limitations from self-reporting and participant selection.
Full details are in the original sources.