ChinaPublic sector2025 – ongoingFujian Provincial Government
Fuxiaobao government-service assistant
Fujian reported 13,000 daily answers from its Fuxiaobao government-service assistant
Problem
Residents faced slow answers to government-service questions. Separate departmental knowledge bases made consistent guidance difficult.
Approach
Fujian deployed Fuxiaobao across Minzhengtong and other service channels. The system combined Qwen and DeepSeek models with conventional language understanding and retrieval from government guides. Staff reviewed additions to its knowledge base.
Results
Takeaway
The assistant depended on shared departmental guidance and continuing knowledge maintenance. Fujian did not describe how it tested the reported answer accuracy.
Categories
- Size
- Large enterprise
- Industry
- Public sector
- Business function
- Customer service
- Innovation type
- Process innovationProduct and service innovation
- AI technology
- Generative AIConversational and voice AI
- Adoption
- Built in-house
- Evidence
- Company's own claim
Sources
Source summaries
Fujian described Fuxiaobao's deployment across provincial service channels and its combination of language models with government knowledge. It reported 13,000 daily answers and 93% answer accuracy.
Full details are in the original sources.