ChinaPublic sector2025 – ongoingHeilongjiang Provincial Government
Longzheng Zhishu government-service assistant
Heilongjiang reported 64,508 responses from its government-service assistant
Problem
Government services faced slow responses and limited channels.
Approach
Heilongjiang deployed a DeepSeek-R1 assistant across web, app and WeChat channels. It supported consultations and online applications.
Results
64,508service requests effectively answered, according to the government
Takeaway
Responses counted service requests, not completed applications.
Categories
- Size
- Large enterprise
- Industry
- Public sector
- Business function
- Customer service
- Innovation type
- Process innovation
- AI technology
- Generative AIConversational and voice AI
- Adoption
- Built in-house
- Evidence
- Company's own claim
Sources
Source summaries
[1]National Development and Reform Commission21 Jan 2026
The government described the assistant's deployment. It reported 64,508 effective responses.
Full details are in the original sources.
Added 1 Nov 2026 · Updated 1 Nov 2026