ChinaPublic sector2025 – ongoing

Guizhou Provincial Government

Guiren Zhiban conversational government-service assistant

Guizhou reported 1,013 applications completed through its conversational service assistant

WorkingCompany's own claim

Problem

Residents and businesses struggled to locate the correct government procedure and complete complex applications.

Approach

Guizhou launched Guiren Zhiban for public trial on May 8, 2025. It combined open-source language models and vector databases with government-service data. DeepSeek interpreted user intent, while integration with application systems allowed chat responses to populate forms.

Results

1,013applications successfully processed through conversational services, according to GuizhouCompany's own claim[1]

>1.21 millioncumulative question responses reported by GuizhouCompany's own claim[1]

Takeaway

Connecting the assistant to application systems allowed consultations to lead to completed submissions. Answer volume and completed applications measured different stages of service.

Sources

贵州：深化“贵人智办”AI助手应用打造“人工智能+政务服务”新生态
National Development and Reform Commission21 Jan 2026Government publication

Source summaries

[1]National Development and Reform Commission21 Jan 2026

The government account described Guizhou's assistant and its integration with online applications. It reported more than 1.21 million question responses and 1,013 completed applications.

Full details are in the original sources.

Added 1 Nov 2026 · Updated 1 Nov 2026