United KingdomPublic sector2025 – ongoing

Glasgow City Council

Microsoft 365 Copilot staff productivity pilot

Glasgow reported improved efficiency among over 90% of surveyed Copilot pilot users

WorkingCompany's own claimOfficial ↗

Problem

Council staff spent time drafting reports and handling meeting records. The council tested whether an AI assistant could reduce that administrative work.

Approach

Glasgow City Council and Glasgow Life gave 128 staff access to Microsoft 365 Copilot. Participants tested report preparation and meeting transcription within their office tools. The council prepared a business case for wider rollout in 2026.

Results

over 90%surveyed pilot users reporting improved efficiency, according to the councilCompany's own claim[1]

30–40%task-time savings cited by many surveyed users for work such as report draftsCompany's own claim[1]

Takeaway

The reported gains came from user feedback. Wider deployment was still a proposal in the report.

Sources

Digital Glasgow Annual Report 2025
Glasgow City Council2025Company publication

Source summaries

[1]Glasgow City Council2025

The council described a completed Copilot pilot and its user survey. Respondents reported efficiency gains, with many estimating task-time savings of 30–40%.

Full details are in the original sources.

Added 1 Nov 2026 · Updated 1 Nov 2026