IndiaPublic sector2025 – ongoingGovernment of Haryana
IGM Mitra visitor-information assistant
Kurukshetra reported thousands of visitor interactions with its bilingual festival assistant
Problem
International Gita Mahotsav visitors needed quick information about events and local facilities. Repeated questions added work for physical helpdesks and organizers.
Approach
NIC Kurukshetra developed IGM Mitra as a web assistant in Hindi and English. It combined an LLM with information verified by NIC and the district administration. Prompts restricted its domain, and visitors accessed it on mobile devices and computers during the festival.
Results
No published figures
Takeaway
The assistant relied on a bounded festival-information set; the reported helpdesk workload reduction had no published numerical measure.
Categories
- Size
- Large enterprise
- Industry
- Public sector
- Business function
- Customer service
- Innovation type
- Product and service innovation
- AI technology
- Generative AIConversational and voice AI
- Adoption
- Government support program
- Evidence
- Company's own claim
Sources
Source summaries
NIC described the deployed assistant's LLM and verified information sources. It reported thousands of festival interactions and a qualitative reduction in helpdesk workload.
Full details are in the original sources.