IndiaPublic sector2025 – ongoingMinistry of Electronics and Information Technology
BHASHINI multilingual assistance at Maha Kumbh
BHASHINI supported visitor chatbot translation in 11 languages at Maha Kumbh 2025
Problem
Visitors speaking different languages needed to understand public announcements and request help during Maha Kumbh. Language differences also complicated lost-and-found reports and emergency calls.
Approach
BHASHINI supplied AI language services for announcements and voice-based lost-and-found registration. It also supported translation for the Kumbh Sah'AI'yak chatbot. Uttar Pradesh police officers received training to use its CONVERSE feature with the emergency helpline.
Results
Takeaway
The deployment connected visitor information with staff-assisted services. No measured reduction in response time was disclosed.
Categories
- Size
- Large enterprise
- Industry
- Public sector
- Business function
- Customer service
- Innovation type
- Product and service innovation
- AI technology
- Conversational and voice AIGenerative AI
- Adoption
- Government support program
- Evidence
- Company's own claim
Sources
Source summaries
The government described BHASHINI's deployment at Maha Kumbh for multilingual assistance. It reported chatbot translation in 11 languages and voice support for lost-and-found and emergency communication.
Full details are in the original sources.