IndiaPublic sector2025 – ongoingREC Limited
Multilingual WhatsApp onboarding assistant for PM Surya Ghar
REC's solar-program WhatsApp assistant reached 1 Lakh+ citizens, according to Nanostuffs
Problem
Applicants for India's rooftop-solar program faced separate steps for portal registration and vendor selection. The process assumed familiarity with online forms.
Approach
REC worked with Nanostuffs to build a Salesforce Einstein Bot on WhatsApp. API connections supported portal registration, vendor discovery and subsidy calculation. Generative AI answered free-form questions about the scheme. The service went live nationwide on 4 June 2025.
Results
Takeaway
Reported usage measured citizens who used the bot. It did not establish completed installations or subsidy receipt.
Categories
- Size
- Large enterprise
- Industry
- Public sector
- Business function
- Customer service
- Innovation type
- Process innovationProduct and service innovation
- AI technology
- Generative AIConversational and voice AI
- Adoption
- Partner co-development
- Evidence
- Vendor case study
Sources
Source summaries
Nanostuffs described the deployed assistant and its operational integrations. It reported nationwide availability and cumulative citizen usage as of July 2026.
Full details are in the original sources.