BermudaFinance and insurance2026 – ongoingHiscox
Citizen AI agents for executive reporting and daily work
Hiscox employees built more than 6,000 AI agents for everyday work
Problem
Hiscox employees faced repetitive tasks and time-consuming searches. Executives also spent time bringing reports into a consistent writing style.
Approach
Hiscox trained employees to build agents with Copilot and Copilot Studio under its Citizen AI program. An underwriting executive built a tone-of-voice agent for board reports, and other executives reused versions of it. Hiscox applied its responsible AI review process to higher-risk uses.
Results
Takeaway
Individual agents spread to colleagues with similar tasks. The board-report saving was the executive's estimate.
Categories
- Industry
- Finance and insurance
- Business function
- Internal work and knowledge management
- Innovation type
- Organization and work practicesProcess innovation
- AI technology
- AI agentsGenerative AI
- Adoption
- Off-the-shelf tool or platform
- Evidence
- Vendor case study
Sources
Source summaries
Microsoft reported more than 6,000 employee-built agents at Hiscox. It described an executive's estimated saving of 6 or 7 hours on 2 board reports and the company's agent oversight work.
Full details are in the original sources.
