CanadaRetail and e-commerce2023 – ongoingSobeys
Sam conversational recruiting assistant
Sobeys reached a 2-day average time to hire at virtual events, according to Paradox
Problem
Sobeys needed to maintain store hiring while reducing recruiters' administrative work. New recruiting software also had to connect with SAP SuccessFactors.
Approach
Sobeys introduced Sam, a conversational AI assistant supplied by Paradox. Sam registered and screened applicants by text, answered questions and scheduled qualified candidates against managers' calendars. It supported virtual hiring events outside normal office hours.
Results
Takeaway
The reported hiring time applied to virtual events. The no-show improvement accompanied both the assistant and virtual events.
Categories
- Size
- Large enterprise
- Industry
- Retail and e-commerce
- Business function
- Human resources
- Innovation type
- Process innovation
- AI technology
- Conversational and voice AI
- Adoption
- Vendor solution
- Evidence
- Vendor case study
Sources
Source summaries
Paradox described Sam's role in applicant screening and interview scheduling at Sobeys. It reported a 2-day average hiring time for virtual events and an 80% decrease in interview no-shows.
Full details are in the original sources.
