JapanTechnology and telecom2023 – ongoingKDDI
KDDI AI-Chat employee assistant
KDDI opened its internal generative AI chat service to 10,000 employees for actual work
Problem
KDDI wanted employees to use generative AI in business while managing the risk of confidential information leaving the company.
Approach
KDDI began operational use of AI-Chat on May 24, 2023. It provided a dedicated environment for research and document preparation. A cross-functional organization supported the rollout under the group's AI principles. The company also planned guidelines specific to generative AI.
Results
Takeaway
The initial disclosure established access for employees and actual business use. It did not report measured productivity gains.
Categories
- Size
- Large enterprise
- Industry
- Technology and telecom
- Business function
- Internal work and knowledge management
- Innovation type
- Process innovation
- AI technology
- Generative AIConversational and voice AI
- Adoption
- Built in-house
- Evidence
- Company's own claim
Sources
Source summaries
KDDI announced that AI-Chat had entered actual business use for 10,000 employees. It described a dedicated operating environment and governance arrangements, with further guidelines planned.
Full details are in the original sources.