JapanTechnology and telecom2023 – ongoingLY Corporation
Internal AI assistant for employee productivity
LY Corporation reported about 7% work savings from its internal AI assistant
Problem
The group sought to reduce time spent on employees' everyday work.
Approach
Internal chat assistants reached approximately 20,000 employees from July 2023. Separate LINE and Yahoo assistants were later combined as LY ChatAI. Access required passing training on AI risks and prompting.
Results
~7%average share of overall work saved, based on the company's user survey
Takeaway
The savings figure averaged users' estimates of the share of their overall work saved. It was survey-based.
Categories
- Size
- Large enterprise
- Industry
- Technology and telecom
- Business function
- Internal work and knowledge management
- Innovation type
- Process innovation
- AI technology
- Generative AI
- Adoption
- Built in-house
- Evidence
- Company's own claim
Sources
Source summaries
[1]LY Corporation28 Feb 2024
LY reported about 7% work savings in its assistant-user survey. It described the assistants' consolidation and employee training requirements.
Full details are in the original sources.
Added 1 Nov 2026 · Updated 1 Nov 2026