United StatesHealthcare and life sciences2023 – ongoingModerna
Company-wide ChatGPT Enterprise rollout and merged HR-technology function
Moderna staff built thousands of custom GPTs, and the company merged HR and IT to plan work around AI
Problem
Moderna aimed to develop and launch many new products with a workforce of a few thousand people. Management treated broad, daily use of generative AI by employees as a way to do that without large-scale hiring.
Approach
Moderna first gave employees an internal chatbot, mChat, and in 2024 rolled out OpenAI's ChatGPT Enterprise to about 3,000 employees. Staff were encouraged to build their own GPTs, such as one that helps clinical teams review vaccine dose selection. By 2025 the company had combined its HR and technology functions into one People and Digital Technology department under the former head of HR, to plan which work goes to people and which to automation.
Results
Takeaway
Moderna combined HR and technology planning to decide which tasks people and automation would handle. It has not published productivity results.
Categories
- Industry
- Healthcare and life sciences
- Business function
- Internal work and knowledge managementStrategy and organization
- Innovation type
- Organization and ways of working
- AI technology
- Generative AI
- Adoption
- Off-the-shelf tool or platform
- Evidence
- Company's own claim
Sources
Source summaries
Pharmaphorum reported the expanded Moderna–OpenAI partnership, citing the Wall Street Journal that about 3,000 employees would get ChatGPT Enterprise. It says over 750 GPTs were in use across the company and mChat adoption exceeded 80%, and describes a "Dose ID" GPT that supports clinical teams. It quotes CEO Stéphane Bancel's claim that AI lets Moderna's roughly 6,000 staff do work that would traditionally need 100,000.
Tracey Franklin, Moderna's Chief People and Digital Technology Officer, described combining HR and IT into one People and Digital Technology department. She describes a shift from workforce planning to "work planning", deciding which tasks people and technology should handle. UNLEASH reported that Moderna had built more than 3,000 custom GPTs and now employs about 5,000 people.
Full details are in the original sources.