JapanPublic sector2023 – ongoingOsaka Prefectural Government
Internal generative AI for documents and administrative questions
Osaka introduced internal generative AI after about 88.8% of trial respondents found it useful
Problem
Staff needed to summarise documents and find information about prefectural administration.
Approach
Osaka ran a generative AI trial from November 2023 through January 2024. It introduced a dedicated staff system in December 2024 through its internal chat tool. Functions included answering from internal information and summarising attached documents.
Results
Takeaway
The reported percentages measured staff opinions during the trial. They did not quantify time saved after full deployment.
Categories
- Size
- Large enterprise
- Industry
- Public sector
- Business function
- Internal work and knowledge management
- Innovation type
- Process innovation
- AI technology
- Generative AI
- Adoption
- Off-the-shelf tool or platform
- Evidence
- Company's own claim
Sources
Source summaries
Osaka described its trial and December 2024 deployment. About 88.8% of survey respondents found the tool useful, and about 93.1% wanted continued use.
Full details are in the original sources.