ChinaPublic sector2025 – ongoingShanghai Municipal Government
Large-model upgrade to the Suishenban Xiaoshen assistant
Shanghai reported 90% less operation time for public-service applications through Xiaoshen
Problem
Residents had to navigate application steps and identify the correct office. Incorrect choices could interrupt applications.
Approach
Shanghai incorporated large-model technology into its Suishenban Xiaoshen assistant for frequently used services. Voice questions initiated interactions, while municipal data supported matching and checks. Follow-up dialogue and visual confirmation helped clarify requests.
Results
Takeaway
The assistant connected conversation with application processing and existing resident records. The reported time saving concerned user operations.
Categories
- Size
- Large enterprise
- Industry
- Public sector
- Business function
- Customer service
- Innovation type
- Process innovation
- AI technology
- Generative AIConversational and voice AI
- Adoption
- Off-the-shelf tool or platform
- Evidence
- Company's own claim
Sources
Source summaries
The bureau published an interview with its director describing Xiaoshen's large-model service functions. He reported a 90% reduction in operation time and described dialogue supported by municipal records.
Full details are in the original sources.