JapanPublic sector2024 – ongoingShizuoka Prefectural Government
exaBase assistant for document review and staff queries
Shizuoka expanded its AI assistant after estimating 21,630 minutes saved during an October trial
Problem
Staff spent time reviewing submissions and searching administrative manuals. An earlier generative AI service could not answer from the prefecture's own documents.
Approach
Shizuoka adopted exaBase in July 2024 and tested departmental uses before a December rollout to headquarters staff. Retrieval-augmented generation used uploaded documents to support reviews and draft answers. Staff retained final checks.
Results
Takeaway
Department-specific documents supported uses beyond general drafting. The reported time saving was an estimate from the trial, rather than a measured reduction in staffing costs.
Categories
- Industry
- Public sector
- Business function
- Internal work and knowledge management
- Innovation type
- Process innovation
- AI technology
- Generative AI
- Adoption
- Off-the-shelf tool or platform
- Evidence
- Vendor case study
Sources
Source summaries
Prefectural officials described document review and staff support using exaBase. ExaWizards reported estimated October trial savings of 21,630 minutes and expansion to 5,700 headquarters staff.
Full details are in the original sources.