South KoreaTechnology and telecom2025 – ongoingSK Telecom
A. Biz employee work agent
SK Telecom reported 60% less time preparing meeting minutes with A. Biz
Problem
Employees spent time preparing meeting minutes and writing reports. Routine scheduling also required several separate actions.
Approach
SK Telecom and SK AX jointly developed A. Biz and tested it with their employees. They launched it internally in late June 2025. Employees could request tasks in natural language and build agents connected to internal data.
Results
Takeaway
The time savings were company-reported results from internal use. Expansion to 25 affiliates and about 80,000 employees was still a year-end target.
Categories
- Size
- Large enterprise
- Industry
- Technology and telecom
- Business function
- Internal work and knowledge management
- Innovation type
- Process innovation
- AI technology
- Generative AIAI agents
- Adoption
- Partner co-development
- Evidence
- Company's own claim
Sources
Source summaries
SK Telecom reported time savings after internal testing and launch with SK AX. The planned group rollout was separate from those results.
Full details are in the original sources.