JapanPublic sector2024 – ongoingToride City
Generative AI council-answer drafting
Toride used AI for 38 council-answer documents, while staff still revised the drafts
Problem
Staff needed to research past council debates and municipal policies before drafting answers. Transfers between departments made that preparation harder.
Approach
Toride introduced the system in September 2024. Advanced Media developed it with input from city staff. It generated possible questions and draft answers using searches of council records and examples from other municipalities. Staff checked facts and revised the output.
Results
Takeaway
Reported time savings coexisted with substantial rewriting. No surveyed user reported completing an answer with almost no changes.
Categories
- Size
- Large enterprise
- Industry
- Public sector
- Business function
- Internal work and knowledge management
- Innovation type
- Process innovation
- AI technology
- Generative AI
- Adoption
- Partner co-development
- Evidence
- Company's own claim
Sources
Source summaries
The agency reported Toride's deployment and staff survey. The city used the system for 38 of 130 answers; about half of users reported roughly halving their work time, but none reported finishing with almost no revisions.
Full details are in the original sources.