IndiaPublic sector2025 – ongoingUIDAI
Air-gapped voice agents for Aadhaar resident services
Sarvam reported that UIDAI's air-gapped voice agents served 40 million residents
Problem
UIDAI needed multilingual resident communication that worked for people with limited digital literacy. Resident data had to stay within its infrastructure.
Approach
UIDAI partnered with Sarvam in March 2025 to deploy an on-premise generative AI platform. Voice agents handled enrolment feedback and fraud alerts, alongside pensioner life-certificate services. Models and interaction logic ran inside UIDAI's network.
Results
Takeaway
Data-residency requirements covered the complete voice-agent stack, including inference and orchestration.
Categories
- Size
- Large enterprise
- Industry
- Public sector
- Business function
- Customer service
- Innovation type
- Process innovationProduct and service innovation
- AI technology
- Generative AIConversational and voice AIAI agents
- Adoption
- Partner co-development
- Evidence
- Vendor case study
Sources
Source summaries
Sarvam described an air-gapped deployment developed with UIDAI's Technology Centre. Its headline result reported 4 crore residents served across Aadhaar voice-agent services.
Full details are in the original sources.