MexicoFood and restaurants2025 – ongoingGrupo Bimbo
Employee agent development through an automation Center of Excellence
Grupo Bimbo employees created 650 agents within its Power Platform programme, according to Microsoft
Problem
Employees spent time on manual online tasks. Bimbo wanted staff outside technical teams to build tools for their own work.
Approach
Bimbo established a Center of Excellence and invited employees to develop solutions with Power Platform. The programme included Copilot Studio alongside app-building and workflow tools. Microsoft reported 650 agents within the broader automation portfolio by February 2025.
Results
Takeaway
The agent count described the scale of employee development. Reported savings covered the whole automation programme and could not be attributed to AI alone.
Categories
- Size
- Large enterprise
- Industry
- Food and restaurants
- Business function
- Internal work and knowledge managementIT and R&D
- Innovation type
- Organization and work practicesProcess innovation
- AI technology
- AI agentsGenerative AI
- Adoption
- Off-the-shelf tool or platform
- Evidence
- Vendor case study
Sources
Source summaries
Microsoft described Bimbo's employee development programme and its use of Copilot Studio. It reported 650 agents alongside apps and automated processes, with savings attributed to the combined portfolio.
Full details are in the original sources.
