JapanPublic sector2023 – ongoingTokyo Metropolitan Government
Text-generation AI across government bureaus
Tokyo introduced text-generation AI across its bureaus and published 34 practical examples for staff
Problem
Employees needed practical ways to apply text-generation AI to administrative work. The government wanted to spread useful prompts across its bureaus.
Approach
Tokyo established usage guidelines and began all-bureau use in August 2023. An October staff survey informed a casebook published in January 2024. It covered work such as drafting policy ideas and summarizing documents.
Results
Takeaway
Tokyo paired access to AI with shared examples drawn from staff work. It disclosed no measured time savings.
Categories
- Size
- Large enterprise
- Industry
- Public sector
- Business function
- Internal work and knowledge management
- Innovation type
- Process innovationOrganization and work practices
- AI technology
- Generative AI
- Adoption
- Off-the-shelf tool or platform
- Evidence
- Company's own claim
Sources
Source summaries
Tokyo described all-bureau use beginning in August 2023 and a subsequent staff survey. Its casebook supplied 34 practical examples and associated prompts, incorporating staff ideas and expert input.
Full details are in the original sources.